Frequently Asked Shipping Questions
As usual if you have any questions please contact our Customer Service team using our contact form, on 03 6266 4725 or using our Live Chat in the bottom right of the page.
Ordering from New Zealand? Check our New Zealand specific shipping information page.
Quick links
How much does shipping cost at Bulk Nutrients?
We offer a flat rate of $9 to ship to anywhere in Australia.
Orders 3.5kg and under are shipped Express Post, while those over 3.5kg are shipped through Parcel Post.
We do ship to New Zealand.
Will my order go express?
All Australian orders 3.5kg or less are automatically sent Express Post for speedy delivery.
Over 3.5kg? Your order will be sent via Parcel Post.
Note, All Tasmanian orders ship by Parcel Post.
How do you find out the weight of your order? Simply add each item’s weight together. You’ll find the weights specified in the product listing.
How long will it take to receive my order?
If your order was shipped via Express Post (see the above question), it will generally be delivered within 1-2 business days. This is provided you are within the Express Post serviced area.
Regular Post takes a bit longer and delivery times can vary, as you can see in the table below.
| Location | Business Days |
|---|---|
| Tasmania | 1 - 2 |
| Victoria | 4 - 5 |
| New South Wales | 5 - 7 |
| Australian Capital Territory | 5 - 7 |
| Queensland | 5 - 7 |
| South Australia | 5 - 7 |
| Western Australia | 7 - 9 |
| Northern Territory | 9 - 11 |
For regional areas, please add 1-3 business days.
Ordering from NZ? Check our timelines specific to you across the Tasman.
When will my order be dispatched?
Great question! Possibly our most popular one.
If you place your order before 3pm (AEST) on a business day, we can usually get it out the same day. If it’s after 3pm (AEST), it’ll go the next business day.
This excludes public holidays and any Australia Post holidays.
| Order placed before 3pm (AEST) | Order placed after 3pm (AEST) | |
|---|---|---|
| Monday | Same day | Tuesday |
| Tuesday | Same day | Wednesday |
| Wednesday | Same day | Thursday |
| Thursday | Same day | Friday |
| Friday | Same day | Monday |
| Saturday | Monday | Monday |
| Sunday | Monday | Monday |
Can I track my order?
Absolutely! In your shipping confirmation email there’ll be a unique tracking code that you can enter on the Australia Post website.
It can take up to 24 hours for the tracking information to appear on their website. For New Zealand orders, see here.
The quickest way to track your order is with the AusPost mobile App.
Deliveries are automatically added to the app when using a MyPost account and you can receive live updates to find out exactly where your parcel is and when you will receive it.
The AusPost app also allows you to set up a parcel locker collection, redirect your order and request your parcel to be left in a safe place.
Track and manage your deliveries from your smartphone, tablet or smartwatch by downloading the app on Android or Apple.
My package isn’t here yet. What’s going on?
First up, track your parcel on the Australia Post website. You’ll find your tracking code in the shipping confirmation email.
If things aren’t making sense in the tracking, we’re happy to help out. That said, due to restrictions with Australia Post, we can’t get any answers until the package is more than three days late based on the table above.
That means if we were sending to Sydney (5-7 days) via Regular Post, more than 10 days need to have passed before we can get answers about what’s going on. We know it’s not ideal, but we have to play by Australia Post’s rules, especially at busy times of the year like Christmas and Easter.
So if your package is more than three days late, and be sure to include your name, order number, tracking number and contact information so we can find out what’s going on for you.
Does my order need to be signed for when it’s delivered?
It’s up to you. We provide you with the option when you place your order. But there's two things you need to know:
- If you choose ‘No signature required’, we can’t be held liable for your parcel going missing.
- Also, strangely, we can’t guarantee that Australia Post won’t ask for a signature anyway. In some areas, Australia Post will require a signature on all parcels regardless of what you specify.
Find out more about opting to leave your parcel in a safe place here.
I placed an order but didn't receive confirmation. Where'd it go?
There are a few possible reasons why you might not have received a confirmation email after placing an order:
- Check your junk email, it's sometimes hiding in there.
- If you have email accounts, make sure you're checking the right one.
If you've double checked those things and still don't have a confirmation email, please and we'll manually make sure your order was submitted successfully.
My product/s are damaged/there’s something wrong with them. Can I have a new one/s?
Oh no! Damaged parcels are the worst. We’d be happy to sort this out for you, but here’s the important part: if you receive damaged goods do not throw them away!
If it’s possible, snap a photo of the damage and . We can then arrange to replace or swap the items, and will organise for you to return the damaged items back to us.
You guys stuffed up, or I got a bonus I didn’t ask for. Can you fix it?
That's no good at all. Sometimes we do get things wrong, and we’ll do our best to fix it up asap! If you we can figure out what went wrong and how to fix it for you. Please do not dispose of or open any incorrect products unless we advise you to.
I changed my mind about a product. How do I return it?
If you’ve changed your mind and want to return an unopened product, here’s what you need to do:
- so they know what’s going on.
- Post the item back to us within 30 days of ordering it (you’ll need to cover the shipping costs).
- We’ll process your refund when we receive the item and email you to let you know.
We have a limit of one return per month, and we can’t refund goods that have already been opened unless it’s a damage or quality issue (see the previous question).
Can I pick up items from your warehouse?
Unfortunately pick up is not available from our warehouse as we are an online store only.
Parcels coming into New Zealand?
Please see our New Zealand shipping page.
How can I contact the Customer Service team?
You want to talk to us? Hurrah! We love talking to customers and are ready to help. If it’s regarding an order, make sure you have your order number ready so we can bring it up in our system.
You can get in touch via:
- Phone. Call 03 6266 4725 from 8:30am to 5pm Monday to Friday (AEST).
- Live Chat. If we’re online, you’ll see a little tab at the bottom of this screen saying Live Help is Online. Click here to chat! Just click that, and you’ll be connected to one of our team.
- Email. Pop a summary of your question (including any reference numbers) into our contact form and hit send.
- Social Media. Hit us up on Facebook or Instagram with your questions. Sometimes we’ll need to get other contact details from you so we can help you out, but it’s a great starting point.
