New Zealand Shipping FAQs
As usual if you have any questions please contact our Customer Service team using our contact form, on +61 3 6266 4725 or using our Live Chat in the bottom right of the page.
Ordering from Australia? Check our Frequently Asked Shipping Questions page.
Quick links
How much does shipping cost at Bulk Nutrients?
Orders travelling to New Zealand will incur different shipping costs depending on the order weight.
Add the items you're after and head to the checkout to receive our best realtime rates to your door.
- Orders under 2kg ship via Australia Posts' International Express service
- Orders between 2 - 20kg ship via Australia Posts' International Parcel service
- We cannot ship orders over 20kg to New Zealand at this stage.
Will my order go express?
All orders under 2kg on route to New Zealand are automatically sent Express Post.
If your order is more than 2kg and under 20kg, it will go by Parcel Post.
We cannot ship orders over 20kg to New Zealand.
How do you find out the weight of your order? Simply add each item’s weight together. You’ll find the weights specified in the product listing.
How long will it take to receive my order?
New Zealand customers can expect the following transit times:
- Express - 2 to 4 business days
- Standard - 4 to 6 business days
- For rural or remote areas - add three business days
For more details, check out the NZ post page.
When will my order be dispatched?
Great question! Possibly our most popular one.
If you place your order before 3pm (AEST) on a business day, we can usually get it out the same day. If it’s after 3pm (AEST), it’ll go the next business day.
This excludes public holidays and any Australia Post holidays.
| Order placed before 3pm (AEST) | Order placed after 3pm (AEST) | |
|---|---|---|
| Monday | Same day | Tuesday |
| Tuesday | Same day | Wednesday |
| Wednesday | Same day | Thursday |
| Thursday | Same day | Friday |
| Friday | Same day | Monday |
| Saturday | Monday | Monday |
| Sunday | Monday | Monday |
Can I track my order?
Tracking is available for orders shipped to New Zealand through the Australia Post website as well as the New Zealand Post website.
As your order gets closer to delivery the New Zealand Post website will provide the most accurate information.
The quickest way to track your order is with the AusPost/NZPost mobile App.
Deliveries are automatically added to the app when using a MyPost account and you can receive live updates to find out exactly where your parcel is and when you will receive it.
The app also allows you to set up a parcel locker collection, redirect your order and request your parcel to be left in a safe place.
Track and manage your deliveries from your smartphone, tablet or smartwatch by downloading the AusPost app on Android or Apple. Or the NZPost app on Android or Apple.
My package isn’t here yet. What’s going on?
First up, track your parcel on the Australia Post website and the New Zealand Post website. You’ll find your tracking code in the shipping confirmation email.
If things aren’t making sense in the tracking, we’re happy to help out. That said, due to restrictions with Aus/NZ Post, we can’t get any answers until the package is more than three days late based on the table above.
That means if we were sending to Auckland (4-6 days) via Regular Post, more than 9 days need to have passed before we can get answers about what’s going on. We know it’s not ideal, but we have to play by New Zealand Post’s rules, especially at busy times of the year like Christmas and Easter.
So if your package is more than three days late, and be sure to include your name, order number, tracking number and contact information so we can find out what’s going on for you.
Does my order need to be signed for when it’s delivered?
It’s up to you. We provide you with the option when you place your order. But there's two things you need to know:
- If you choose ‘No signature required’, we can’t be held liable for your parcel going missing.
- Also, strangely, we can’t guarantee that New Zealand Post won’t ask for a signature anyway. In some areas, New Zealand Post will require a signature on all parcels regardless of what you specify.
Find out more about opting to leave your parcel in a safe place here.
Parcels coming into New Zealand
Clearance through Customs
All tracked orders coming into New Zealand are scanned on arrival and again on clearance from the New Zealand Customs Service (Customs).
You can check for these scans on the New Zealand Post tracking tool.
If Customs are holding an item for clearance or payment of duties, taxes or Customs fees, this will appear in tracking as 'Held for clearance'.
For more information, see Is Customs holding my parcel?
Duties and Charges
As a rule of thumb, orders over NZ$399 will incur Customs Duty when shipped to New Zealand.
Use the What's My Duty Estimator on the New Zealand Customs Service website to see if this cost applies to your order.
How can I contact the Customer Service team?
You want to talk to us? Hurrah! We love talking to customers and are ready to help. If it’s regarding an order, make sure you have your order number ready so we can bring it up in our system.
You can get in touch via:
- Phone. Call +61 3 6266 4725 from 8:30am to 5pm Monday to Friday (AEST).
- Live Chat. If we’re online, you’ll see a little tab at the bottom of this screen saying Live Help is Online. Click here to chat! Just click that, and you’ll be connected to one of our team.
- Email. Pop a summary of your question (including any reference numbers) into our contact form and hit send.
- Social Media. Hit us up on Facebook or Instagram with your questions. Sometimes we’ll need to get other contact details from you so we can help you out, but it’s a great starting point.
